Paying a Royal Mail Surcharge

If you have received a letter requesting payment from Royal Mail you may need to enter an amount manually to pay the surcharge. You can watch a video of how to do this here for your IS-200 series machine or here for your IS/IN300 series machine.

Or you can follow these steps:
From the Home screen press ‘Menu’. Scroll to ‘Imprint’ and press ‘OK’, then highlight ‘Type:Normal’ and press ‘OK’. Highlight ‘Manual amount entry’ and press ‘OK’. Press the ‘Home’ key, enter the required amount and press ‘OK’ again, then frank your item. If a warning message appears, just press ‘OK’. Press the power button twice to revert to normal franking mode.

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